If you have any questions you can contact us in one of the following ways:
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Website |
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Phone number |
+44 (0) 1223 234 992 |
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E-mail address |
Work Schedule
Our support is available 7 days a week between 08:00AM to 08:00PM UK (London) Time.
Initial Response Time Frames:
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24 hours for issues classified as High priority.
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Within 72 hours for issues classified as Medium priority.
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Within 5 working days for issues classified as Low priority.
Support Service Scope:
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Monitored email support.
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Monitored Jira Service Desk support.
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Online configuration and setup support (upon request).
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Manned telephone support for High priority issues within our business hours.
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Remote assistance using Remote Desktop and Virtual Private Network (where available).
Additional information:
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We only support app versions that are officially listed as supported in each Marketplace app listing.
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We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.
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Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.
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If you’re interested in advanced Premium or Enterprise support packages, please contact us for more details: support@radbee.com
RadBee Ltd.
184 Cambridge Science Park Milton Road,
Milton, Cambridge, CB4 0GA,
United Kingdom
+44 (0) 1223 234 992