This section covers the tasks performed by Confluence and Jira site administrators: connecting Snapshots to Jira, configuring how Snapshots behaves across the site, managing permissions, and supporting backup and migration.
If you only use Snapshots — not administer it — you can skip this section. The User guide is what you want.
Setting up Snapshots on the site
The basics covered in Get started:
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Installing Snapshots and Access Agent — the two-app install on Confluence and Jira.
Once installed, the rest of the admin work happens in Confluence admin → Apps → Snapshots Configuration.
Configuring how Snapshots behaves across the site
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Configuring Snapshots admin settings — tab-by-tab reference for the Snapshots Configuration area: Jira connection, Xray connection, space switches, automation, snapshots permissions, formatting defaults.
Managing permissions
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Permissions for snapshots — the principle of who can view (page-view access) and who can take a new snapshot (page-edit access), plus the override that lets an admin grant take-snapshot to non-editors.
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Disabling Snapshots for a space — preventing snapshots from rendering in spaces shared with audiences who shouldn't see Jira data. With important caveats about residual data.
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Allowing JSM Users to view articles with Snapshots — granting snapshot visibility to Jira Service Management knowledge-base users who don't hold a Confluence license.
Administering automation
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Administering Snapshots automation — the site-wide enable/disable toggle, the global API key for triggering all snapshots on a page, and key revocation.
Backup and site-to-site migration
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Backing up and restoring snapshots — manual and API-based backup paths, the restore flow, and what's involved when migrating between Atlassian sites.
Integrations administration
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Configuring the Xray connection — install and configure the Traceability Extension and connect Snapshots to Xray Test Management for Jira.
Troubleshooting from an admin perspective
Issues that affect admins specifically:
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429 Error - too many requests — when Jira throttles Snapshots' data retrieval.
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Clear Cache if Recent Jira Data is Not Showing in Snapshots — when a Jira change isn't appearing in new snapshots.
The full list of troubleshooting articles is at Troubleshooting.
Trust and security
For procurement, security, and compliance reviewers:
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Trust, data and security — where data lives, what infrastructure Snapshots uses, data residency, and the boundaries of what Snapshots itself stores.